Frequently Asked Questions

The delivery time depends on what region you're sending to.

Within North Island: Overnight

Between the North & South Island: 2-3 days

For areas that are Out of Service or Rural please allow a further 2-4 days

We know it's a pain missing your delivery, so we've got a number of easy options to get your parcel to you as quickly as possible:

1. Redeliver to the original address

We'll happily re-deliver your parcel to the original address free of charge. You can do this on the arrange a re-delivery page. Please note, we only offer one attempt at a re-delivery for free.

2. Redirect to a new address

You can arrange to have your parcel delivered to a new address for a small fee. You can do this on the arrange a re-delivery page.

3. Depot pick up

You're able to pick up your parcel directly from the depot, just make sure to contact us before you arrive to make sure your parcel is there.

Unfortunately, due to the nature of the courier business, we can't schedule a redelivery for a specific day or time.

If you're unable to sign for your parcel, we're able to leave the parcel in a secure place at your address without a signature. Before we can do this, you’ll need to complete the Authority to Leave form located on the back of the Calling card you received.

Why would I complete an Authority to leave form?
You might decide to complete an Authority to leave form if you're unable to sign for your parcel. For example, you might be at work.

Who’s liable if the parcel gets lost, stolen or damaged?
When you complete an Authority to leave form, Our Couriers are not liable for any loss or damage to the parcel. On the Calling card, you should specify a secure place for your parcel to be left.

Unfortunately, we’re unable to deliver to Parcel Lockers & PO Boxes.